Turnkey delivers and supports security controls and automated user processes to 7,500 users with SAP GRC and SAP Identity Management

“Turnkey is leading edge and progressive in the technologies they focus on; they have great understanding where SAP is progressing with its security and compliance technologies. We now have confidence in all aspects of our business risk and user access processes around protecting our SAP environment.”

— Client SAP Technology Services Manager

Challenge

For some time, the organisation has been deploying SAP technology to serve its business units globally in around 35 countries, but the complexity of managing these systems and maintaining effective security controls and user processes had become increasing challenging. Ensuring wall-to-wall security for its 10 SAP systems was paramount to remediate compliance issues, prevent system misuse and monitor potential business risk. With 7,500 users, manual administration tasks for compliance, security and user access controls needed reducing, but the firm did not have the internal skill sets to manage this. Additional capacity would also be required to provide business-asusual support to manage the secure environment.

Solution

Turnkey Consulting was selected to implement SAP GRC version 12.0 on HANA with SAP IDM integration across all SAP systems globally. The client team and Turnkey worked seamlessly and collaboratively to design, build and test the new software, through to go live and providing ongoing support. As part of a global programme the company will be consolidating its services onto one SAP platform, SAP Unify, which Turnkey will also be supporting from an SAP GRC and SAP IDM perspective.

The chemicals business now has the capability to manage joiners and leavers much more efficiently and securely now, ensuring the right provisioning takes place. This means joiners get the right access from the outset, and the whole segregation of duties and access controls works well.

“The collaboration between the two teams was seamless. You really can’t tell the different between Turnkey and our staff,” says the client’s SAP Technology Services Manager.

Benefits 

•  Risk and access is managed and controlled: the client has confidence in the security of their systems. It understands where the risks lie, and they have systems and processes to manage it. 
• Much of the standard maintenance, routines and tasks have been automated creating efficiencies and enhanced productivity.
•  Starters get the right access, first time: having well defined roles with clear access rights has simplified the process for new starters and changes. 
• Better controls for segregation of duties: The firm is ready to benefit from segregation of duties infrastructure once it goes live.
• Technologies are maximised by working closely with Turnkey Consulting and benefit from best practice in user administration and role management, with cutting edge technology
• Business-as-usual activities such as service and change requests are closely monitored and managed collaboratively across all the SAP systems, working together towards the chemical leader’s global SLAs.
• Confidence and quality security advice through CoE support delivered by the KL team.

Support services

The chemicals leader since 2017 has engaged Turnkey in providing SAP Security support services to lead and support its SAP estate from our managed SAP Security Centre of Excellence (CoE) in Kuala Lumpur, Malaysia.

In this time Turnkey has leveraged on their extensive knowledge of its client’s operational environment to deliver more effectively and add value by recognising opportunities such as process improvement, or business role consolidation for repeat requests.