SERVICES
Seamlessly collaborating with your internal teams, leveraging global expertise to optimise your organisation's security posture.
Outsourcing without the risk
A managed service can give you all the capabilities you need to manage today's risk and compliance activities effectively, without losing visibility or control.
You also have the opportunity to tap into a much broader range of expertise on an on-demand basis as and when your business needs. By working alongside experts who have navigated similar compliance projects in the past across various business sectors, you can take comfort in knowing that your business critical processes are in secure hands.
How we can help
Global Expert Specialist Knowledge
Bedrock's Managed Service establishes effective IT security operations with specialized expertise. It addresses the challenges of resource scarcity and cost concerns through our flexible insourcing model. We ensure that the right people with the right skills are available when needed.
Dedicated technical & process support
You can reduce the burden on your internal team by providing responsive technical support for your users around the clock. This empowers your team to concentrate on strategic initiatives while we safeguard the security of your IT environment. Count on our proactive security experts to monitor systems, address issues, and handle routine audit and compliance processes.
Additionally, benefit from our wealth of experience in managed services as we provide guidance on your governance, audit, and controls strategy.
Customised, Quality Solution
Our approach is to carefully assess your requirements, risks, and existing landscape, crafting tailored strategies that align seamlessly with your business goals. By emphasising quality solutions, we ensure that each aspect of our service contributes not only to immediate issue resolution but also to the long-term success and resilience of your compliance framework.
Meet our Managed Service Team
Sarah Nadwick EMEA Managed Service Lead
As the EMEA Managed Service Lead, it's been personally rewarding to nurture the growth and maturity of our Bedrock customer service, fostering collaboration within our global team to ensure excellence and anticipating the next phase of success.
Brenda Ting Service Delivery Manager
We are the dedicated Managed Service team in the APAC region, specializing in Application Security and Integrated Risk Management, with a focus on SAP Security and GRC Access Control, ensuring seamless operations and delivering high-quality support for our clients' critical systems and data.
Nick Vallas Global Managed Service Director
At Turnkey Consulting, our approach to Managed Services is simple: we're here to deliver quality support with a dedicated team that truly listens and collaborates to find the best solutions for our customers.
Key benefits of Bedrock
More than just ticket resolution
Turnkey focuses on long-term solutions, offering technical and application support for implementations, administration, and ongoing maintenance. Our consultants provide consistent assistance through advisory services, prioritising long-term resolutions over quick fixes.
Prioritising customer service
We don’t hide away once the contract is signed. Your monthly managed service meeting with your local service manager will discuss service utilisation, ticket metrics, upcoming activity, plus any feedback you have about our service. Timely resolutions and updates are integral components of our service philosophy, reflecting our dedication to your satisfaction and the ongoing enhancement of our offerings.
Extend your expertise
Your expert on demand - Our Bedrock managed service complements your recruitment requirements, providing the most relevant hands-on experience when you need it. Using our personal approach, detailed knowledge of business processes and deep understanding of how risks materialise, we teach our clients continuous methods for improvement, providing detailed knowledge of business processes with a deep understanding of how risks materialise.
Flexibility when you need it
Customer success stories
Trusted to deliver risk and security solutions worldwide
Managing access violation and improving efficiency with the Bedrock GRC Managed Service
With over 35,000 people working for Sodexo in the UK and Ireland, Sodexo strives to improve the quality of daily life at over 2,000 client locations across all market sectors. They takes advantage of Bedrock - Turnkey's GRC managed service - to support their SAP GRC activities.
Turnkey’s Bedrock Managed Service Supports GRC and Security for Leading Supermarket Chain
Turnkey’s client has over 1000 supermarkets and grocery stores. It has a turnover approaching $60 billion AUD. With good Corporate Governance, Risk Management and Compliance (GRC) central to its approach, it needed a new partner to support these and other security activities.
Providing an Identity & Access Management Solution and Managed Service
The university has been continuously improving its identity and access management (IAM) system since inception 10 years ago. The system is very large with close to 100,000 users (identities), including UK and international students, as well as non-university associates.
Turnkey delivers and supports security controls and automated user processes to 7,500 users with SAP GRC and SAP Identity Management
Turnkey's client is a global science and chemicals company and leader in sustainable technologies. The organisation has been deploying SAP technology to serve its business units globally, but the complexity of managing these systems and maintaining effective security controls and user processes had become increasingly challenging.
Discover how we can support your team
Meet our Managed Service Team
Sarah Nadwick Head of Managed Services
Coming from an information security and GRC background, I can provide technical insights that enhance our service delivery. As a key liaison between the support team and customers, I hold high importance for timely and efficient resolutions. I believe successful managed services thrive on collaboration, transparent communication, and proactive problem-solving. Emphasising teamwork over silos is crucial for both customer interactions and within the support team. I take pride in contributing to the substantial global growth of managed services and am motivated to see this continue. Let's connect for a seamless integration of technical expertise and a genuine commitment to delivering excellent service.