Companies across the globe all face similar issues when it comes to effectively managing the termination of access to IT applications when an employee/contractor has the left the organisation.
It is not uncommon to find terminated users who are inconsistently managed across the environment, for example; a terminated user who is both valid and unlocked; a user who is locked but is valid; a user who is unlocked but is invalid; or a user who is assigned to the group terminated but is neither locked or valid.
Often the system that manages employment status and validity (employee source of truth) is independent of the systems performing access management, which can cause a disconnect in the termination process if the two systems are not integrated. This regularly leads to ongoing audit issues and a lot of manual effort to manage.
The video below illustrates a use case of an organisation who is looking for an automated way to address this concern in their IT landscape.
The companies Active Directory system is the source of truth for employees and the subsequent network account disablement of users is independent of the SAP account disablement process, which often leads to an inconsistent treatment of user access and terminated user accounts left open.
The company leverages their SAP GRC Access Control tool and integrates this with their ITSM tool ServiceNow to automate the termination of users, based on AD account termination events to provide a consistent and automated way of managing the user termination process.
So that's a quick overview to help you manage this process effectively.