Expert-led PAM support at enterprise scale

Privileged access governance

Emergency access management

Third-party access management

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Authorisations
Authorisations
CIAM
CIAM

CIAM expertise that balances security and experience

Customer identity sits at the intersection of security, privacy, and digital experience. Getting it right means protecting personal data and meeting regulatory requirements without creating barriers that frustrate customers and erode trust.

We help you design and operate CIAM solutions that govern customer identities consistently across channels. From registration and authentication to consent management and data privacy, we ensure customer access is secure, compliant, and built around how your customers want to interact with your business.

What effective CIAM delivers for your business

Customer confidence, by design

Customer confidence, by design

When customers know their identity and data are handled securely, trust follows. Strong CIAM signals that your organization takes privacy seriously and gives customers the confidence to engage on their terms.

Compliance built in, not bolted on

Compliance built in, not bolted on

With consent management, data governance, and audit trails built in, CIAM makes it straightforward to demonstrate compliance with GDPR, CCPA, and other regulations. Meeting compliance obligations becomes a well-governed, repeatable process.

lFrictionless access, loyal customers

Frictionless access, loyal customers

Fast, intuitive customer access reduces abandonment and supports experiences that build long-term loyalty. Well-designed CIAM makes registration, login, and preference management straightforward so customers stay engaged.

Efficient, scalable identity operations

Efficient, scalable identity operations

Automated CIAM scales with your business. As customer numbers, channels, and regions grow, identity processes continue to perform reliably without proportional increases in cost, complexity, or manual effort.

Customer success stories

Success Story

Standardizing SAP identity and access governance for a global cosmetics leader

Success Story

Setting global GRC standards

Featured solution

IAM Maturity Assessment

When CIAM challenges emerge around privacy, usability, or scale, they’re often rooted in broader IAM maturity gaps. Our IAM Maturity Assessment shows how customer identity fits into your wider identity landscape, clarifying risks, priorities, and next steps.

IAM Maturity Assessment IAM Maturity Assessment

Trusted to deliver risk and security solutions worldwide

Cyberark
Pingidentity
Sailpoint
Sap
Diligent

CIAM support across strategy, delivery, and operations

Customer identity touches security, experience, and privacy simultaneously. We help you get it right and sustain it as your business and customer base grow.

Managed Service
Managed Service

CIAM changes as channels expand, regulations evolve, and customer expectations shift. We provide ongoing support to keep your customer identity program current and compliant through it all.

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Managed Service Mobile Background Image
Advisory
Advisory

We assess your approach to customer identity, advise on strategy and technology selection, and help you develop a CIAM program that works for both your business and your customers.

Implementation
Implementation

Our CIAM delivery aligns identity architecture, authentication flows, consent management, and integrations, enabling customer access that’s secure, usable, and built to scale.

Your questions answered

What is Customer Identity and Access Management (CIAM) and why does it matter?

Customer Identity and Access Management (CIAM) governs how external users register, authenticate, and access digital services. It matters because customer identities involve personal data, require careful control to prevent misuse, and directly influence trust, conversion, and retention across digital channels.

How is CIAM different from workforce IAM or IGA?

Workforce IAM and IGA focus on employee access, internal governance, and operational controls. CIAM is designed for external users and customers, where scale, availability, privacy, and user experience are critical — challenges that traditional workforce identity approaches are not built to handle.

How does CIAM support data privacy regulations like GDPR and CCPA?

CIAM embeds privacy into identity processes through consent management, data minimization, and access controls. This helps organizations demonstrate lawful data use, respect customer preferences, and produce evidence to support compliance with regulations such as GDPR and CCPA.

When does an organization need CIAM?

Organizations typically need CIAM when managing customer identities through ad hoc or fragmented approaches becomes unsustainable — usually as digital channels multiply, customer volumes grow, or regulatory obligations intensify. Common triggers include launching new digital products or services, expanding into new markets with different privacy regulations, experiencing security incidents related to customer account compromise, or facing audit pressure to demonstrate how customer data is governed.

Related capabilites

Identity Governance and Administration

Strengthen identity governance across your enterprise — automating provisioning, enforcing access policies, and gaining clear visibility into who has access to what and why.

Explore IGA

Privileged Access Management

Control high‑impact access across people, systems, and automation while keeping operations moving and teams productive.

Explore PAM